Simply Hosting & Servers incident

Router Power Supply Failure

Notice Resolved View vendor source →

Simply Hosting & Servers experienced a notice incident on June 7, 2018 affecting Network Status, lasting 11d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2018, 09:12 AM UTC
Resolved
Jun 19, 2018, 08:29 AM UTC
Duration
11d 23h
Detected by Pingoru
Jun 07, 2018, 09:12 AM UTC

Affected components

Network Status

Update timeline

  1. investigating Jun 07, 2018, 09:12 AM UTC

    We are currently investigating an issue with a power supply in one of our core routers. Our network is fully redundant, however this should be considered at-risk while we investigate.

  2. investigating Jun 11, 2018, 08:03 AM UTC

    Power supplies were swapped on Friday morning, replacing these parts has uncovered another minor alarm which has been escalated to the vendor for further analysis.

  3. monitoring Jun 12, 2018, 08:07 AM UTC

    After liaising with TAC, we have cleared the minor alarm. We will continue to monitor the situation for the rest of the week before closing this issue.

  4. resolved Jun 19, 2018, 08:29 AM UTC

    This incident has been resolved.