Simply Hosting & Servers experienced a minor incident on January 16, 2019 affecting Data Center Power Status, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 16, 2019, 09:58 AM UTC
We have detected a component failure in one of our "B"-side UPS and it is currently on bypass. This has been identified as a fault with the inverter and we are liaising with engineers to organise a replacement. The replacement of this part will require an outage for the "B" feed for a portion of our racks however this should not be service affecting due to the redundancy in-place. A further notice will be raised when we have a maintenance window for the replacement.
- identified Jan 16, 2019, 02:41 PM UTC
The engineer is now on site and maintenance to replace the affected part will begin shortly
- resolved Jan 16, 2019, 05:20 PM UTC
The inverter issue has been resolved and the UPS is now back online