Simply Hosting & Servers incident

Database Cluster Issue

Minor Resolved View vendor source →

Simply Hosting & Servers experienced a minor incident on July 6, 2020 affecting Management Portal, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2020, 04:51 PM UTC
Resolved
Jul 06, 2020, 08:36 PM UTC
Duration
3h 45m
Detected by Pingoru
Jul 06, 2020, 04:51 PM UTC

Affected components

Management Portal

Update timeline

  1. identified Jul 06, 2020, 04:51 PM UTC

    We have identified an issue with our internal database cluster. Due to reduced processing capacity and increased load we are seeing some timeouts on our Portal platform. We know what the issue is and we are working hard to resolve and get back to full capacity.

  2. resolved Jul 06, 2020, 08:36 PM UTC

    This incident has been resolved and we are now running at full capacity.