Simply Hosting & Servers incident

UPS Issue

Notice Resolved View vendor source →

Simply Hosting & Servers experienced a notice incident on December 10, 2019 affecting Data Center Power Status, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2019, 07:49 PM UTC
Resolved
Dec 10, 2019, 11:33 PM UTC
Duration
3h 44m
Detected by Pingoru
Dec 10, 2019, 07:49 PM UTC

Affected components

Data Center Power Status

Update timeline

  1. investigating Dec 10, 2019, 07:49 PM UTC

    Due to a UPS issue that is currently under investigation, all A power feeds at our Reading Data Centre have been transitioned onto the B side UPS using our STS capability, providing ‘double B’ power feeds for all dual feed equipment. All equipment remains protected with UPS, mains and generator, although we would consider the situation “at risk” until the A side UPS protection is also restored.

  2. monitoring Dec 10, 2019, 09:10 PM UTC

    All A power feeds have now been transitioned back to their A side UPS and the system has returned to normal operation with full UPS diversity. We are currently monitoring the situation.

  3. resolved Dec 10, 2019, 11:33 PM UTC

    This incident has been resolved.