Simply Hosting & Servers incident
Intermittent Traffic from Amazon AWS
Simply Hosting & Servers experienced a notice incident on August 28, 2024, lasting 6h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 28, 2024, 08:10 AM UTC
We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.
- monitoring Aug 28, 2024, 12:16 PM UTC
Update: A solution has been found and we now believe that this has been resolved. We will monitor feedback and the network before fully closing this status. We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.
- resolved Aug 28, 2024, 02:34 PM UTC
Update: A solution has been found and we now believe that this has been resolved. We will monitor feedback and the network before fully closing this status. We have reports from a small numbers of customers with intermittent traffic issues communicating from some Amazon AWS instances to our network. This does not affect all source or destination IP addresses but a small subset of traffic that is not predictable. We are currently investigating and communicating with the supply chain to resolve the problem as quickly as possible.