Simployer incident

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Major Resolved View vendor source →

Simployer experienced a major incident on August 14, 2024 affecting Capitech Flow and My Capitech, lasting 3h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 06:57 AM UTC
Resolved
Aug 14, 2024, 10:26 AM UTC
Duration
3h 29m
Detected by Pingoru
Aug 14, 2024, 06:57 AM UTC

Affected components

Capitech FlowMy Capitech

Update timeline

  1. investigating Aug 14, 2024, 06:57 AM UTC

    1 webserver is unresponsive. We are investigating.

  2. monitoring Aug 14, 2024, 07:50 AM UTC

    We restarted the server - seems to work. Investigating root cause now.

  3. monitoring Aug 14, 2024, 08:47 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 14, 2024, 10:26 AM UTC

    This incident has been resolved.