Simployer incident

Connectivity issues with batch integrations

Critical Resolved View vendor source →

Simployer experienced a critical incident on January 16, 2025 affecting Middleware, lasting 8h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 12:07 PM UTC
Resolved
Jan 16, 2025, 08:23 PM UTC
Duration
8h 16m
Detected by Pingoru
Jan 16, 2025, 12:07 PM UTC

Affected components

Middleware

Update timeline

  1. investigating Jan 16, 2025, 12:07 PM UTC

    We are investigating a connectivity issue with the Simployer middleware service. The middleware service is used for batch integrations between Simployer HRM and 3rd parties. We are currently working on resolving the issue.

  2. investigating Jan 16, 2025, 12:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 16, 2025, 01:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 16, 2025, 01:46 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 16, 2025, 08:23 PM UTC

    This incident has been resolved.