Simployer incident

We are looking into reports of people being wrongly offboarded in Simployer One

Critical Resolved View vendor source →

Simployer experienced a critical incident on November 17, 2025 affecting Web app, lasting 14d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 11:48 AM UTC
Resolved
Dec 01, 2025, 01:30 PM UTC
Duration
14d 1h
Detected by Pingoru
Nov 17, 2025, 11:48 AM UTC

Affected components

Web app

Update timeline

  1. identified Nov 17, 2025, 11:48 AM UTC

    We have identified and fixed an error where some people may have been wrongly offboarded in Simployer One. Further investigations are ongoing.

  2. identified Nov 18, 2025, 10:27 AM UTC

    We are actively deploying a fix that targets users impacted by the recent offboarding error in Simployer One. Restoration is currently underway. We are working alongside our Customer Success team to validate these fixes and ensure everything is back to normal. We apologise for the disruption and appreciate your patience while we complete our investigation. Please stand by for more updates.

  3. identified Nov 18, 2025, 04:54 PM UTC

    We have completed the restoration of users affected by this issue, this means incorrectly offboarded users should now be able to access SImployer One again. Our next action is to make sure the affected offboard data remains accurate, and we will continue to work with Customer Success team to ensure this is the case. Thank you for your patience, please wait for further updates from us.

  4. monitoring Nov 20, 2025, 10:06 AM UTC

    We have completed the last phase of fix for this issue, which should bring affected employment data back to normal. We will be monitoring the changes and continue to assist where needed, please reach out if you are in need of assistance.

  5. resolved Dec 01, 2025, 01:30 PM UTC

    We have concluded our fixes and monitoring for this particular incident, and therefore will now resolve this issue. Thank you.