Call Completion

Update timeline

1. investigating Jan 29, 2021, 08:19 PM UTC

   We are investigating reports of some calls not completing on our system. We will provide updates as soon as we have identified the cause and impact of this event.

2. investigating Jan 29, 2021, 08:27 PM UTC

   A subset of our service locations are reporting that inbound calls to their sites are not connecting. So far these appear to be isolated to a few geographic regions. We have identified many of these examples, and we are working to determine whether the completion failures are occurring within the SimpleVoIP carrier network or before the calls are handed off to us by the originating carrier(s). More information on the scope and ETR will be provided as soon as it is available.

3. identified Jan 29, 2021, 08:45 PM UTC

   We have isolated the issue to an upstream carrier involved in the hand-off to the SimpleVoIP network. We expect a fix within the next few minutes.

4. monitoring Jan 29, 2021, 08:52 PM UTC

   Our initial testing indicates that the issue has been resolved. We will continue to monitor this closely. If anyone experiences additional call completion issues after 3:50pm EST, please let our support team know.

5. resolved Jan 30, 2021, 08:26 AM UTC

   There have been no more reports of completion issues since we got confirmation that the fix was applied. We now consider this completely resolved. A formal RFO will be made available here once we have compiled the relevant details.