Resolved after 19 hours 50 minutes, affecting Core Voice Services, on November 2, 2021.
All devices appear to be back online in all 3 zones. This was a brief blip, and our engineering team is still investigating the root cause. US-Central appears to have been entirely unaffected, while some phones in US-East and US-West were likely unavailable for several minutes. If we determine during our investigation that we need to perform any maintenance, we will notify you.
Affected components
Update timeline
- investigating Nov 02, 2021, 11:09 PM UTC
We are seeing increased counts of unregistered phones on our system, particularly in the US-West and US-East datacenters. We will provide updates as soon as we have identified the cause and impact of this event.
- monitoring Nov 02, 2021, 11:22 PM UTC
All devices appear to be back online in all 3 zones. This was a brief blip, and our engineering team is still investigating the root cause. US-Central appears to have been entirely unaffected, while some phones in US-East and US-West were likely unavailable for several minutes. If we determine during our investigation that we need to perform any maintenance, we will notify you.
- resolved Nov 03, 2021, 06:59 PM UTC
All phone registrations remained stable overnight. This issue is now resolved.
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