Resolved after 5 hours 34 minutes, affecting Core Voice Services, on February 4, 2022.
The issue has been resolved and Verizon Wireless is routing traffic to all of our numbers appropriately. If any locations are having continued issues, please reach out to our support team at [email protected] for assistance.
Affected components
Update timeline
- investigating Feb 04, 2022, 04:44 PM UTC
We are investigating reports of some calls not completing on our system. Most of the reports we have received have been from Verizon Wireless users unable to reach certain SimpleVoIP numbers. We are working to determine whether the issue exists on the Verizon Wireless network or with SimpleVoIP's carrier network. We will provide updates as soon as we have identified the cause and impact of this event.
- identified Feb 04, 2022, 06:02 PM UTC
We have isolated the issue to roughly 500 numbers that are unreachable from Verizon Wireless. We are working with them to ensure that calls from Verizon Wireless subscribers are delivered appropriately to our network. At present we are unable to provide an ETR since we do not directly control the affected routing, but we are escalating as aggressively as possible to get this corrected.
- resolved Feb 04, 2022, 10:19 PM UTC
The issue has been resolved and Verizon Wireless is routing traffic to all of our numbers appropriately. If any locations are having continued issues, please reach out to our support team at [email protected] for assistance.
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