Call Completion

Update timeline

1. investigating Dec 16, 2024, 07:18 PM UTC

   We are investigating reports of some calls not completing on our system. We will provide updates as soon as we have identified the cause and impact of this event.

2. investigating Dec 16, 2024, 07:47 PM UTC

   We are currently investigating an issue where some callers attempting to reach customer DIDs are encountering messages such as "Your call cannot be completed as dialed" or other call failure indicators. At this stage, the issue appears to be isolated to callers from AT&T and Verizon networks. Calls originating from other carriers, such as T-Mobile, are completing without any issues. Our engineering team is actively working to identify the root cause and collaborate with all relevant parties to ensure a prompt resolution. We will continue to share updates as new information becomes available.

3. investigating Dec 16, 2024, 08:18 PM UTC

   We have provided detailed examples of the call failures to the upstream carrier involved. They are engaged and actively investigating the issue.

4. investigating Dec 16, 2024, 08:49 PM UTC

   We have escalated the issue further with the upstream carrier and are actively pushing for updates.

5. investigating Dec 16, 2024, 09:35 PM UTC

   We are continuing to investigate. The scope of the issue remains with Verizon and AT&T failing to connect with some numbers primarily in the central region.

6. investigating Dec 16, 2024, 10:26 PM UTC

   The scope of this issue remains consistent. We are continuing to push on the upstream and failing carriers for updates.

7. investigating Dec 16, 2024, 11:47 PM UTC

   We are continuing to apply pressure on the affected upstream carrier and the failing carriers to expedite a resolution. The overall impact remains minimal, with only a small number of customers experiencing issues with their affected numbers.

8. investigating Dec 17, 2024, 02:34 PM UTC

   We are continuing to push for updates from the affected carrier. The total scope of this issue remains the same, with only a handful of customer numbers affected.

9. resolved Dec 17, 2024, 04:18 PM UTC

   As of approximately 9:00 AM CST, our upstream provider confirmed that the affected carrier implemented adjustments on their end to resolve the issue.