SimpleNexus incident

Loan Officer 1003 - Potential Error in LO Submission

Notice Resolved View vendor source →

SimpleNexus experienced a notice incident on June 9, 2025 affecting 1003 Application and 1003 Application, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2025, 08:38 PM UTC
Resolved
Jun 10, 2025, 01:45 AM UTC
Duration
5h 7m
Detected by Pingoru
Jun 09, 2025, 08:38 PM UTC

Affected components

1003 Application1003 Application

Update timeline

  1. investigating Jun 09, 2025, 08:38 PM UTC

    We are currently investigating reports of possible errors as Loan Officers are reviewing and attempting to submit applications, on behalf of the Borrower utilizing the LO1003

  2. identified Jun 09, 2025, 08:53 PM UTC

    The issue with LO1003 application submission for Loan Officers has been identified. nCino Mortgage Teams are currently working towards resolution.

  3. monitoring Jun 09, 2025, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2025, 01:45 AM UTC

    This incident has been resolved.