SimpleNexus incident

Support Phone System - Difficulties receiving inbound phone calls

Notice Resolved View vendor source →

SimpleNexus experienced a notice incident on June 12, 2025 affecting Support Phones, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:49 PM UTC
Resolved
Jun 12, 2025, 11:27 PM UTC
Duration
4h 37m
Detected by Pingoru
Jun 12, 2025, 06:49 PM UTC

Affected components

Support Phones

Update timeline

  1. identified Jun 12, 2025, 06:49 PM UTC

    Our Support phone lines are currently experiencing difficulties receiving calls. During this time, it is encouraged to use the nCino Mortgage Help Center, found at https://mortgagehelp.ncino.com to submit a ticket inquiry. We will continue to work with our third party provider on a resolution. Updates will be shared as they become available.

  2. monitoring Jun 12, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 12, 2025, 11:27 PM UTC

    This incident has been resolved.