SimpleNexus incident

eNote Packages showing "Docs not available"

Critical Resolved View vendor source →

SimpleNexus experienced a critical incident on June 23, 2025 affecting eClose, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 03:51 PM UTC
Resolved
Jun 25, 2025, 09:55 PM UTC
Duration
2d 6h
Detected by Pingoru
Jun 23, 2025, 03:51 PM UTC

Affected components

eClose

Update timeline

  1. investigating Jun 23, 2025, 03:51 PM UTC

    We are currently investigating reports of generated eNote packages where users are seeing "Docs not available" messages. As an alternative, wet-sign Paper Notes can be prepped and delivered as we continue to review.

  2. identified Jun 23, 2025, 05:27 PM UTC

    The issue with eNote packages has been identified and nCino Teams are currently working to resolve.

  3. identified Jun 23, 2025, 10:07 PM UTC

    The fix implemented has provided a partial resolution. Teams are continuing to work on a complete fix. Wet-sign Paper Notes remain available during this time.

  4. identified Jun 24, 2025, 02:59 AM UTC

    eNote Packages that displayed the message 'Docs Not Available' have been corrected and are now accessible. Our team is continuing to work towards a full resolution.

  5. identified Jun 24, 2025, 10:41 PM UTC

    eNote packages that were previously stating "Docs Not Available" have been corrected. We are continuing to monitor incoming packages as a full resolution is established. Delays in package availability may be observed as a full resolution is implemented.

  6. monitoring Jun 25, 2025, 09:05 PM UTC

    A fix has been implemented to address the message of "Docs not available" for eNote packages. We will continue to monitor for additional reports.

  7. resolved Jun 25, 2025, 09:55 PM UTC

    This incident is resolved.