SimpleNexus incident

Encompass - Loan Application Auto Import Errors

Notice Resolved View vendor source →

SimpleNexus experienced a notice incident on July 24, 2025 affecting Encompass, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 11:23 PM UTC
Resolved
Jul 25, 2025, 02:04 AM UTC
Duration
2h 40m
Detected by Pingoru
Jul 24, 2025, 11:23 PM UTC

Affected components

Encompass

Update timeline

  1. identified Jul 24, 2025, 11:23 PM UTC

    nCino is currently working to resolve reported issues with automatic loan application imports for Encompass Users. During this time, applications may still be imported manually, leveraging the Mobile Mailbox.

  2. monitoring Jul 25, 2025, 01:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 25, 2025, 02:04 AM UTC

    This incident has been resolved.