Simon Data incident

Audience API issue

Notice Resolved View vendor source →

Simon Data experienced a notice incident on October 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 01:03 PM UTC
Resolved
Oct 16, 2025, 08:30 AM UTC
Duration
—
Detected by Pingoru
Oct 16, 2025, 01:03 PM UTC

Update timeline

  1. resolved Oct 16, 2025, 01:03 PM UTC

    This morning (Time frame: 3:55 am-4:26 am ET), Simon AI experienced an internal Elasticsearch issue that caused Audience API requests to fail. The issue has been fixed and we are continuing to monitor the health of the Audience API.