Simon Data experienced a minor incident on July 13, 2026 affecting Simon Web App, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Simon Web App
Update timeline
- investigating Jul 13, 2026, 01:55 PM UTC
We are actively investigating sporadic 500 level errors that are impacting some users within the web app.
- identified Jul 13, 2026, 02:50 PM UTC
We've identified an issue with the database and are actively working to remediate it. We are seeing signs of recovery.
- resolved Jul 13, 2026, 03:34 PM UTC
The issue with the database has been resolved. Replication was behind due to increased load, which caused unexpected behavior loading some pages within the application.