Simon Data incident

Journey Service Degradation

Minor Resolved View vendor source →

Simon Data experienced a minor incident on December 2, 2025 affecting Journeys, lasting 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 10:49 PM UTC
Resolved
Dec 02, 2025, 10:50 PM UTC
Duration
1m
Detected by Pingoru
Dec 02, 2025, 10:49 PM UTC

Affected components

Journeys

Update timeline

  1. investigating Dec 02, 2025, 10:39 PM UTC

    We are investigating an issue with Journeys that may cause service degradation for some users.

  2. monitoring Dec 02, 2025, 10:49 PM UTC

    Journeys service has been restored and is now operational. We are actively monitoring the service to ensure full recovery.

  3. resolved Dec 03, 2025, 01:13 PM UTC

    This incident has been resolved.