Silverflow Outage History

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Silverflow had 3 outages in the last 2 years totaling 35h 22m of downtime, averaging 0.1 incidents per month.

There were 3 Silverflow outages since September 25, 2026 totaling 35h 22m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.silverflow.com

Minor October 20, 2026

Degraded performance for the 3DS Service

Detected by Pingoru
Oct 20, 2026, 09:09 AM UTC
Resolved
Oct 20, 2026, 12:09 PM UTC
Duration
2h 59m
Affected: Silverflow
Timeline · 2 updates
  1. monitoring Oct 20, 2026, 09:09 AM UTC

    Status: Monitoring We are actively monitoring degraded service with the 3DS service due to an increased response time from the Visa and Mastercard DS response. We will continue to monitor performance before marking this incident fully resolved. Affected components Silverflow (Degraded performance)

  2. resolved Oct 20, 2026, 12:09 PM UTC

    Status: Resolved The issue affecting the 3DS Service has been fully resolved, and response times have returned to pre-incident levels. Thank you for your patience. If you continue to experience any residual issues, please contact support. Affected components Silverflow (Operational)

Read the full incident report →

Minor October 15, 2026

Degraded service for Clearing Visa transactions

Detected by Pingoru
Oct 15, 2026, 07:28 AM UTC
Resolved
Oct 16, 2026, 09:40 AM UTC
Duration
1d 2h
Affected: Silverflow
Timeline · 6 updates
  1. investigating Oct 15, 2026, 07:28 AM UTC

    Status: Investigating We are currently investigating reports of degradation of service affecting clearing of Visa transactions. Our engineering team is actively looking into the root cause. We will provide an update as soon as more information is available. Affected components Silverflow (Degraded performance)

  2. investigating Oct 15, 2026, 07:42 AM UTC

    Status: Investigating Customer can observe a high number of corrections as a side-effect of this incident. The advice is to hold off processing these corrections for the time being. Affected components Silverflow (Degraded performance)

  3. identified Oct 15, 2026, 08:34 AM UTC

    Status: Identified The root cause of the degradation of service affecting clearing of Visa transactions has been identified. Our team is actively applying a fix to restore full functionality. The customers should go ahead with processing the corrections issued. Settlement delays up to two days will be observed for the affected transactions. Affected components Silverflow (Degraded performance)

  4. monitoring Oct 15, 2026, 09:35 AM UTC

    Status: Monitoring We have restored the functionality and we are in the process of resubmitting the affected clearing records. We are closely monitoring the status of these records and we are in touch with Visa to ensure the correct processing of these records, to avoid further delays in settlement. Affected components Silverflow (Degraded performance)

  5. monitoring Oct 15, 2026, 12:59 PM UTC

    Status: Monitoring We have verified that the clearing functionality is fully restored and the resubmitted records have been cleared. We will continue with the resubmit process and monitor the outcome. Affected components Silverflow (Operational)

  6. resolved Oct 16, 2026, 09:40 AM UTC

    Status: Resolved We have addressed all affected clearing records. Any possible settlement delays will be addressed directly with the relevant customers. Affected components Silverflow (Operational)

Read the full incident report →

Minor September 25, 2026

Delay in Mastercard SettlementDetails and ReconciliationDetails

Detected by Pingoru
Sep 25, 2026, 03:04 PM UTC
Resolved
Sep 25, 2026, 09:16 PM UTC
Duration
6h 12m
Timeline · 2 updates
  1. identified Sep 25, 2026, 03:04 PM UTC

    Status: Identified The root cause of the delay in providing Mastercard SettlementDetails and ReconciliationDetails has been identified. Mastercard failed to deliver one cycle of TN70 files, resulting in large differences for Network Funds Transfers with Funds Transfer Date between 09/24–09/29. Our team is actively working with Mastercard to apply a fix and restore full functionality.

  2. resolved Sep 25, 2026, 09:16 PM UTC

    Status: Resolved Files missing from Mastercard have been received and processed successfully.

Read the full incident report →