Silverflow incident
Degraded service for Clearing Visa transactions
Silverflow experienced a minor incident on October 15, 2026 affecting Silverflow, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 07:28 AM UTC
Status: Investigating We are currently investigating reports of degradation of service affecting clearing of Visa transactions. Our engineering team is actively looking into the root cause. We will provide an update as soon as more information is available. Affected components Silverflow (Degraded performance)
- investigating Oct 15, 2026, 07:42 AM UTC
Status: Investigating Customer can observe a high number of corrections as a side-effect of this incident. The advice is to hold off processing these corrections for the time being. Affected components Silverflow (Degraded performance)
- identified Oct 15, 2026, 08:34 AM UTC
Status: Identified The root cause of the degradation of service affecting clearing of Visa transactions has been identified. Our team is actively applying a fix to restore full functionality. The customers should go ahead with processing the corrections issued. Settlement delays up to two days will be observed for the affected transactions. Affected components Silverflow (Degraded performance)
- monitoring Oct 15, 2026, 09:35 AM UTC
Status: Monitoring We have restored the functionality and we are in the process of resubmitting the affected clearing records. We are closely monitoring the status of these records and we are in touch with Visa to ensure the correct processing of these records, to avoid further delays in settlement. Affected components Silverflow (Degraded performance)
- monitoring Oct 15, 2026, 12:59 PM UTC
Status: Monitoring We have verified that the clearing functionality is fully restored and the resubmitted records have been cleared. We will continue with the resubmit process and monitor the outcome. Affected components Silverflow (Operational)
- resolved Oct 16, 2026, 09:40 AM UTC
Status: Resolved We have addressed all affected clearing records. Any possible settlement delays will be addressed directly with the relevant customers. Affected components Silverflow (Operational)