Silverflow incident

Delay in Mastercard SettlementDetails and ReconciliationDetails

Minor Resolved View vendor source →

Silverflow experienced a minor incident on September 25, 2026, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 03:04 PM UTC
Resolved
Sep 25, 2026, 09:16 PM UTC
Duration
6h 12m
Detected by Pingoru
Sep 25, 2026, 03:04 PM UTC

Update timeline

  1. identified Sep 25, 2026, 03:04 PM UTC

    Status: Identified The root cause of the delay in providing Mastercard SettlementDetails and ReconciliationDetails has been identified. Mastercard failed to deliver one cycle of TN70 files, resulting in large differences for Network Funds Transfers with Funds Transfer Date between 09/24–09/29. Our team is actively working with Mastercard to apply a fix and restore full functionality.

  2. resolved Sep 25, 2026, 09:16 PM UTC

    Status: Resolved Files missing from Mastercard have been received and processed successfully.