SignWell incident

Intermittent issues with some document setup functionality

Minor Resolved View vendor source →

SignWell experienced a minor incident on March 12, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2021, 11:11 PM UTC
Resolved
Mar 02, 2021, 11:10 PM UTC
Duration
—
Detected by Pingoru
Mar 12, 2021, 11:11 PM UTC

Update timeline

  1. resolved Mar 12, 2021, 11:11 PM UTC

    Some customers may see issues setting up or uploading documents.

  2. postmortem Mar 12, 2021, 11:13 PM UTC

    This issue was resolved in about 30 mins from when first reported. A system side configuration issue was the cause and we’ve enhanced our standard release process to ensure this type of issue doesn’t happen in the future.