SignWell experienced a critical incident on August 31, 2021 affecting Docsketch Service, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Docsketch Service
Update timeline
- investigating Aug 31, 2021, 07:47 PM UTC
We're currently experiencing infrastructure issues with our host (Amazon AWS). They're aware of the problems and are working to get everything back. We'll update once everything is back up. We're sorry about the trouble and any inconvenience this has caused.
- investigating Aug 31, 2021, 07:48 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2021, 10:51 PM UTC
Everything is operational again. Thank you for your patience!
- resolved Aug 31, 2021, 10:52 PM UTC
This incident has been resolved.