SignWell experienced a critical incident on September 18, 2023 affecting Docsketch Service, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 18, 2023, 06:53 PM UTC
Amazon Web Services (AWS) is experiencing network connectivity issues. This impacts all SignWell services. They're investigating and we're in communication with them. We'll update our status once we have more information or we're back up. Sorry for the inconvenience.
- monitoring Sep 18, 2023, 06:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 18, 2023, 07:32 PM UTC
AWS states they've identified a potential of the root cause and are taking action to restore service.
- monitoring Sep 18, 2023, 08:27 PM UTC
AWS continues working on a fix and they say they're making progress.
- monitoring Sep 18, 2023, 09:26 PM UTC
All services are back up and operating as normal. Very sorry about the trouble today!
- resolved Sep 18, 2023, 09:27 PM UTC
This incident has been resolved.