signNow incident

AWS Route 53 issues in a single Availability Zone in the US-EAST-1 Region

Resolved after 1 hour 29 minutes, affecting Web and API, on July 28, 2020.

identified Jul 28, 2020, 10:17 AM UTC

Due to issues on Amazon Web Services side (an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region), signNow users might experience problems with our services. We are working on the possible workaround and hope to have it ready within 2 hours.

Started: Jul 28, 2020, 10:17 AM UTC
Resolved: Jul 28, 2020, 11:46 AM UTC
Duration: 1h 29m
Detected by Pingoru: Jul 28, 2020, 10:17 AM UTC

Affected components

WebAPI

Update timeline

identified Jul 28, 2020, 10:17 AM UTC

Due to issues on Amazon Web Services side (an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region), signNow users might experience problems with our services. We are working on the possible workaround and hope to have it ready within 2 hours.
resolved Jul 28, 2020, 11:46 AM UTC

The issue has been resolved and all DNS queries are being answered normally.

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