Resolved after 16 hours 4 minutes, affecting Web and Mobile apps and 1 more, on August 17, 2022.
We are continuing to monitor for any further issues.
Affected components
WebMobile appsAPIIntegrations
Update timeline
- investigating Aug 17, 2022, 03:48 PM UTC
Users cannot log in to the US instance of signNow.
- investigating Aug 17, 2022, 04:06 PM UTC
We are continuing to investigate this issue.
- identified Aug 17, 2022, 04:25 PM UTC
The issue has been identified and we are working on the fix.
- monitoring Aug 17, 2022, 04:49 PM UTC
We are monitoring the results of the fix.
- monitoring Aug 17, 2022, 04:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 18, 2022, 07:53 AM UTC
This incident has been resolved.
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