signNow incident

Document management issues

Resolved after 22 minutes, affecting Web, on December 4, 2023.

monitoring Dec 04, 2023, 04:03 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 04, 2023, 03:42 PM UTC
Resolved
Dec 04, 2023, 04:05 PM UTC
Duration
22m
Detected by Pingoru
Dec 04, 2023, 03:42 PM UTC

Affected components

Web

Update timeline

  1. investigating Dec 04, 2023, 03:42 PM UTC

    Users may experience problems logging in, managing documents and sending out invites.

  2. identified Dec 04, 2023, 03:46 PM UTC

    The issue has been identified and we are implementing several fixes to mitigate it.

  3. monitoring Dec 04, 2023, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2023, 04:05 PM UTC

    This incident has been resolved.

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