Resolved after 4 hours 2 minutes, affecting Web, on May 16, 2024.
We're encountering errors from a third-party application, ASPOSE Cloud. As a temporary solution for users, the document can be converted to PDF format and then uploaded to SignNow.
Affected components
Web
Update timeline
- investigating May 16, 2024, 01:42 AM UTC
Some users may experience issues uploading an Excel file.
- identified May 16, 2024, 02:38 AM UTC
We're encountering errors from a third-party application, ASPOSE Cloud. As a temporary solution for users, the document can be converted to PDF format and then uploaded to SignNow.
- resolved May 16, 2024, 05:44 AM UTC
This incident has been resolved.
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Amazon Web Services