Resolved after 22 hours 16 minutes, on October 20, 2025.
Our communication provider has confirmed that all issues have been resolved. After extended monitoring, we are observing normal delivery rates for Text and Voice Call messages. The incident is now considered fully resolved.
Update timeline
- investigating Oct 20, 2025, 10:14 AM UTC
We are currently investigating issues affecting Text and Voice Call functions, including call forwarding. The root cause has been identified as a problem with one of our communication providers. We are closely monitoring the situation and will provide updates as soon as they become available.
- monitoring Oct 20, 2025, 01:20 PM UTC
We are observing partial recovery with improved delivery rates for Text and Voice Call messages. We will continue to monitor the situation and provide further updates as necessary.
- resolved Oct 21, 2025, 08:30 AM UTC
Our communication provider has confirmed that all issues have been resolved. After extended monitoring, we are observing normal delivery rates for Text and Voice Call messages. The incident is now considered fully resolved.
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