Resolved after 1 hour 11 minutes, affecting ID Document and Biometric Verification (VideoID), on November 12, 2026.
The incident has been resolved, and normal operations have been restored. We apologise for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Nov 12, 2026, 01:33 PM UTC
We are currently observing degraded performance with VideoID. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
- monitoring Nov 12, 2026, 02:44 PM UTC
A fix has been successfully deployed. We are monitoring the systems closely to ensure stability before declaring full resolution.
- monitoring Nov 12, 2026, 02:53 PM UTC
The incident has been resolved, and normal operations have been restored. We apologise for any inconvenience this may have caused.
- resolved Nov 12, 2026, 02:55 PM UTC
The incident has been resolved.
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