Ongoing since 12:57 PM UTC, affecting Portal and Directory import and 1 more.
Cloudflare have applied a fix for this issue. We are seeing emails flow through server-side injection and be delivered to recipients. The backlog of held emails has been sent to receipients with signatures injected. The Signature 365 portal is accessible to customers. We continue to monitor this issue.
Affected components
Update timeline
- investigating Oct 06, 2026, 12:57 PM UTC
We are currently experiencing a service outage in the UAE region. The Signature 365 team is working to identify the root cause and fix the issue. Users may be experiencing inability to access Signature 365 services in this region.
- identified Oct 06, 2026, 01:39 PM UTC
This issue appears to be caused by a Cloudflare network routing issue to Microsoft Azure services. Our engineers are continuing to investigate this issue, however this appears to be related to a 3rd party incident. https://www.cloudflarestatus.com/incidents/ryvhi2suec0d
- monitoring Oct 06, 2026, 02:33 PM UTC
Cloudflare have applied a fix for this issue. We are seeing emails flow through server-side injection and be delivered to recipients. The backlog of held emails has been sent to receipients with signatures injected. The Signature 365 portal is accessible to customers. We continue to monitor this issue.
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