SignalPath Outage History

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SignalPath had 9 outages in the last 2 years totaling 131h 57m of downtime — averaging 0.4 incidents per month.

There were 9 SignalPath outages since September 25, 2024 totaling 131h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signalpath.com

Minor August 17, 2026

SiteCTMS - Slowness and intermittent errors

Detected by Pingoru
Aug 17, 2026, 02:35 PM UTC
Resolved
Aug 18, 2026, 02:20 PM UTC
Duration
23h 44m
Affected: TrialPath
Timeline · 3 updates
  1. investigating Aug 17, 2026, 02:35 PM UTC

    Some users may experience slowness and intermittent error messages within Enterprise and TrialPath. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.

  2. monitoring Aug 17, 2026, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 15, 2026

SiteCTMS Partial System Outage - Finance

Detected by Pingoru
Jan 15, 2026, 05:45 PM UTC
Resolved
Jan 16, 2026, 01:03 AM UTC
Duration
7h 17m
Affected: TrialPath
Timeline · 4 updates
  1. investigating Jan 15, 2026, 05:45 PM UTC

    Some users may experience a service outage with Finance. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.

  2. identified Jan 15, 2026, 08:55 PM UTC

    We have identified the source of the issue and are testing a fix. We thank you for your patience and will continue to provide updates via the status page

  3. monitoring Jan 15, 2026, 10:45 PM UTC

    A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.

  4. resolved Jan 16, 2026, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 19, 2025

Site CTMS Partial System Outage - Insights

Detected by Pingoru
Dec 19, 2025, 07:12 PM UTC
Resolved
Dec 19, 2025, 09:14 PM UTC
Duration
2h 1m
Affected: Insights
Timeline · 2 updates
  1. investigating Dec 19, 2025, 07:12 PM UTC

    Some users may experience a service outage with Insights. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.

  2. resolved Dec 19, 2025, 09:14 PM UTC

    The SiteCTMS Insights application suite has been fully restored. We will continue monitor the status of the application.

Read the full incident report →

Minor October 9, 2025

Slowness occurring within Site CTMS

Detected by Pingoru
Oct 09, 2025, 03:46 PM UTC
Resolved
Oct 09, 2025, 06:08 PM UTC
Duration
2h 21m
Affected: TrialPathInsights
Timeline · 2 updates
  1. investigating Oct 09, 2025, 03:46 PM UTC

    Some users may experience slowness within the application. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.

  2. resolved Oct 09, 2025, 06:08 PM UTC

    This incident has been resolved. The on-call team will continue monitor the status of the application.

Read the full incident report →

Major June 12, 2025

Site CTMS Partial System Outage

Detected by Pingoru
Jun 12, 2025, 06:24 PM UTC
Resolved
Jun 13, 2025, 01:58 PM UTC
Duration
19h 33m
Affected: APIInsights
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:24 PM UTC

    Some users may experience a service outage with Insights and API systems. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page

  2. identified Jun 12, 2025, 08:23 PM UTC

    There is an outage with our hosting provider causing users to experience a service outage with Insights and API systems. We apologize for the inconvenience and will provide updates via the status page

  3. monitoring Jun 12, 2025, 08:53 PM UTC

    An update has been applied and our team is continuing to monitor Insights and API status as the update rolls out. We apologize for the inconvenience and will provide updates via the status page

  4. resolved Jun 13, 2025, 01:58 PM UTC

    Primary issue was resolved around 4:49 PM EST yesterday and then affected systems took some time to catch back up.

Read the full incident report →

Critical April 23, 2025

SiteCTMS Application Suite: Major Outage

Detected by Pingoru
Apr 23, 2025, 06:39 PM UTC
Resolved
Apr 23, 2025, 10:19 PM UTC
Duration
3h 39m
Affected: APITrialPathInsights
Timeline · 4 updates
  1. investigating Apr 23, 2025, 06:39 PM UTC

    Currently the SiteCTMS Application is experiencing a total outage. The on-call team is investigating and will post updates as more information comes up

  2. investigating Apr 23, 2025, 07:55 PM UTC

    The CTMS team is still investigating the system outage. The team will continue to post updates as they come up.

  3. identified Apr 23, 2025, 09:40 PM UTC

    SiteCTMS has identified the issue and is working on bringing the application back online fully. The on-call team will continue to provide updates and monitor the system as services become available

  4. resolved Apr 23, 2025, 10:19 PM UTC

    The SiteCTMS application suite has been fully restored. The on-call team will continue monitor the status of the application.

Read the full incident report →

Major November 12, 2024

Site CTMS Finance Module Application Performance Degraded

Detected by Pingoru
Nov 12, 2024, 05:35 PM UTC
Resolved
Nov 12, 2024, 11:43 PM UTC
Duration
6h 8m
Affected: TrialPath
Timeline · 4 updates
  1. investigating Nov 12, 2024, 05:35 PM UTC

    Some users may experience a service outage with Accounting. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.

  2. monitoring Nov 12, 2024, 06:14 PM UTC

    SiteCTMS team has identified the issue and deployed a resolution. The team will continue to monitor the situation and finance performance.

  3. investigating Nov 12, 2024, 08:07 PM UTC

    We are continuing to investigate an issue with Accounting. Our team is continuing work to restore the service. We apologize for the inconvenience and will provide updates via the status page.

  4. resolved Nov 12, 2024, 11:43 PM UTC

    This incident has been resolved. We will continue to monitor the application for any performance concerns.

Read the full incident report →

Minor October 4, 2024

Degredated performance of trialpath

Detected by Pingoru
Oct 04, 2024, 06:14 PM UTC
Resolved
Oct 07, 2024, 01:10 PM UTC
Duration
2d 18h
Affected: TrialPath
Timeline · 2 updates
  1. investigating Oct 04, 2024, 06:14 PM UTC

    We are currently investigating a slowness of actions moving from trialpath to other parts of the applciation

  2. resolved Oct 07, 2024, 01:10 PM UTC

    Incident was resolved

Read the full incident report →

Critical September 25, 2024

Site CTMS Outage

Detected by Pingoru
Sep 25, 2024, 12:46 AM UTC
Resolved
Sep 25, 2024, 01:00 AM UTC
Duration
13m
Affected: APITrialPathInsights
Timeline · 3 updates
  1. investigating Sep 25, 2024, 12:46 AM UTC

    Current the CTMS application is experiencing a major outage, we are actively investigating the cause and working to resolve the issue as soon as possible

  2. identified Sep 25, 2024, 12:53 AM UTC

    The issue has been identified and the team is working to apply a fix to restore functionality of the application suite.

  3. resolved Sep 25, 2024, 01:00 AM UTC

    The application is back up and running, we will continue to monitor for issues.

Read the full incident report →