SignalPath Outage History

SignalPath had 9 outages in the last 2 years totaling 111h 27m of downtime — averaging 0.4 incidents per month.

There were 9 SignalPath outages since June 14, 2024 totaling 111h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signalpath.com

Major January 15, 2026

SiteCTMS Partial System Outage - Finance

Detected by Pingoru: Jan 15, 2026, 05:45 PM UTC
Resolved: Jan 16, 2026, 01:03 AM UTC
Duration: 7h 17m

Affected: TrialPath

Timeline · 4 updates

investigating Jan 15, 2026, 05:45 PM UTC

Some users may experience a service outage with Finance. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
identified Jan 15, 2026, 08:55 PM UTC

We have identified the source of the issue and are testing a fix. We thank you for your patience and will continue to provide updates via the status page
monitoring Jan 15, 2026, 10:45 PM UTC

A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.
resolved Jan 16, 2026, 01:03 AM UTC

This incident has been resolved.

Read the full incident report →

Major December 19, 2025

Site CTMS Partial System Outage - Insights

Detected by Pingoru: Dec 19, 2025, 07:12 PM UTC
Resolved: Dec 19, 2025, 09:14 PM UTC
Duration: 2h 1m

Affected: Insights

Timeline · 2 updates

investigating Dec 19, 2025, 07:12 PM UTC

Some users may experience a service outage with Insights. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
resolved Dec 19, 2025, 09:14 PM UTC

The SiteCTMS Insights application suite has been fully restored. We will continue monitor the status of the application.

Read the full incident report →

Minor October 9, 2025

Slowness occurring within Site CTMS

Detected by Pingoru: Oct 09, 2025, 03:46 PM UTC
Resolved: Oct 09, 2025, 06:08 PM UTC
Duration: 2h 21m

Affected: TrialPathInsights

Timeline · 2 updates

investigating Oct 09, 2025, 03:46 PM UTC

Some users may experience slowness within the application. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.
resolved Oct 09, 2025, 06:08 PM UTC

This incident has been resolved. The on-call team will continue monitor the status of the application.

Read the full incident report →

Major June 12, 2025

Site CTMS Partial System Outage

Detected by Pingoru: Jun 12, 2025, 06:24 PM UTC
Resolved: Jun 13, 2025, 01:58 PM UTC
Duration: 19h 33m

Affected: APIInsights

Timeline · 4 updates

investigating Jun 12, 2025, 06:24 PM UTC

Some users may experience a service outage with Insights and API systems. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page
identified Jun 12, 2025, 08:23 PM UTC

There is an outage with our hosting provider causing users to experience a service outage with Insights and API systems. We apologize for the inconvenience and will provide updates via the status page
monitoring Jun 12, 2025, 08:53 PM UTC

An update has been applied and our team is continuing to monitor Insights and API status as the update rolls out. We apologize for the inconvenience and will provide updates via the status page
resolved Jun 13, 2025, 01:58 PM UTC

Primary issue was resolved around 4:49 PM EST yesterday and then affected systems took some time to catch back up.

Read the full incident report →

Critical April 23, 2025

SiteCTMS Application Suite: Major Outage

Detected by Pingoru: Apr 23, 2025, 06:39 PM UTC
Resolved: Apr 23, 2025, 10:19 PM UTC
Duration: 3h 39m

Affected: APITrialPathInsights

Timeline · 4 updates

investigating Apr 23, 2025, 06:39 PM UTC

Currently the SiteCTMS Application is experiencing a total outage. The on-call team is investigating and will post updates as more information comes up
investigating Apr 23, 2025, 07:55 PM UTC

The CTMS team is still investigating the system outage. The team will continue to post updates as they come up.
identified Apr 23, 2025, 09:40 PM UTC

SiteCTMS has identified the issue and is working on bringing the application back online fully. The on-call team will continue to provide updates and monitor the system as services become available
resolved Apr 23, 2025, 10:19 PM UTC

The SiteCTMS application suite has been fully restored. The on-call team will continue monitor the status of the application.

Read the full incident report →

Major November 12, 2024

Site CTMS Finance Module Application Performance Degraded

Detected by Pingoru: Nov 12, 2024, 05:35 PM UTC
Resolved: Nov 12, 2024, 11:43 PM UTC
Duration: 6h 8m

Affected: TrialPath

Timeline · 4 updates

investigating Nov 12, 2024, 05:35 PM UTC

Some users may experience a service outage with Accounting. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
monitoring Nov 12, 2024, 06:14 PM UTC

SiteCTMS team has identified the issue and deployed a resolution. The team will continue to monitor the situation and finance performance.
investigating Nov 12, 2024, 08:07 PM UTC

We are continuing to investigate an issue with Accounting. Our team is continuing work to restore the service. We apologize for the inconvenience and will provide updates via the status page.
resolved Nov 12, 2024, 11:43 PM UTC

This incident has been resolved. We will continue to monitor the application for any performance concerns.

Read the full incident report →

Minor October 4, 2024

Degredated performance of trialpath

Detected by Pingoru: Oct 04, 2024, 06:14 PM UTC
Resolved: Oct 07, 2024, 01:10 PM UTC
Duration: 2d 18h

Affected: TrialPath

Timeline · 2 updates

investigating Oct 04, 2024, 06:14 PM UTC

We are currently investigating a slowness of actions moving from trialpath to other parts of the applciation
resolved Oct 07, 2024, 01:10 PM UTC

Incident was resolved

Read the full incident report →

Critical September 25, 2024

Site CTMS Outage

Detected by Pingoru: Sep 25, 2024, 12:46 AM UTC
Resolved: Sep 25, 2024, 01:00 AM UTC
Duration: 13m

Affected: APITrialPathInsights

Timeline · 3 updates

investigating Sep 25, 2024, 12:46 AM UTC

Current the CTMS application is experiencing a major outage, we are actively investigating the cause and working to resolve the issue as soon as possible
identified Sep 25, 2024, 12:53 AM UTC

The issue has been identified and the team is working to apply a fix to restore functionality of the application suite.
resolved Sep 25, 2024, 01:00 AM UTC

The application is back up and running, we will continue to monitor for issues.

Read the full incident report →

Major June 14, 2024

Finance - Budgeting functionality outage

Detected by Pingoru: Jun 14, 2024, 06:14 PM UTC
Resolved: Jun 14, 2024, 09:29 PM UTC
Duration: 3h 15m

Affected: TrialPath

Timeline · 4 updates

investigating Jun 14, 2024, 06:14 PM UTC

Some users may experience a service outage with budgeting functionality in the Finance module. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
identified Jun 14, 2024, 06:40 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 14, 2024, 07:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 14, 2024, 09:29 PM UTC

This incident has been resolved.

Read the full incident report →