SignalPath experienced a major incident on June 12, 2025 affecting API and Insights, lasting 19h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:24 PM UTC
Some users may experience a service outage with Insights and API systems. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page
- identified Jun 12, 2025, 08:23 PM UTC
There is an outage with our hosting provider causing users to experience a service outage with Insights and API systems. We apologize for the inconvenience and will provide updates via the status page
- monitoring Jun 12, 2025, 08:53 PM UTC
An update has been applied and our team is continuing to monitor Insights and API status as the update rolls out. We apologize for the inconvenience and will provide updates via the status page
- resolved Jun 13, 2025, 01:58 PM UTC
Primary issue was resolved around 4:49 PM EST yesterday and then affected systems took some time to catch back up.