SignalPath Outage History

SignalPath had 4 outages in the last 2 years totaling 31h 14m of downtime — averaging 0.2 incidents per month.

There were 4 SignalPath outages since June 12, 2025 totaling 31h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signalpath.com

Major January 15, 2026

SiteCTMS Partial System Outage - Finance

Detected by Pingoru: Jan 15, 2026, 05:45 PM UTC
Resolved: Jan 16, 2026, 01:03 AM UTC
Duration: 7h 17m

Affected: TrialPath

Timeline · 4 updates

investigating Jan 15, 2026, 05:45 PM UTC

Some users may experience a service outage with Finance. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
identified Jan 15, 2026, 08:55 PM UTC

We have identified the source of the issue and are testing a fix. We thank you for your patience and will continue to provide updates via the status page
monitoring Jan 15, 2026, 10:45 PM UTC

A fix for the issue has been deployed and tested, and normal application functionality has been restored. We will continue to monitor the application state with the fix in place.
resolved Jan 16, 2026, 01:03 AM UTC

This incident has been resolved.

Read the full incident report →

Major December 19, 2025

Site CTMS Partial System Outage - Insights

Detected by Pingoru: Dec 19, 2025, 07:12 PM UTC
Resolved: Dec 19, 2025, 09:14 PM UTC
Duration: 2h 1m

Affected: Insights

Timeline · 2 updates

investigating Dec 19, 2025, 07:12 PM UTC

Some users may experience a service outage with Insights. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page.
resolved Dec 19, 2025, 09:14 PM UTC

The SiteCTMS Insights application suite has been fully restored. We will continue monitor the status of the application.

Read the full incident report →

Minor October 9, 2025

Slowness occurring within Site CTMS

Detected by Pingoru: Oct 09, 2025, 03:46 PM UTC
Resolved: Oct 09, 2025, 06:08 PM UTC
Duration: 2h 21m

Affected: TrialPathInsights

Timeline · 2 updates

investigating Oct 09, 2025, 03:46 PM UTC

Some users may experience slowness within the application. Our team is currently working to resolve the issue. We apologize for the inconvenience and will provide updates via the status page.
resolved Oct 09, 2025, 06:08 PM UTC

This incident has been resolved. The on-call team will continue monitor the status of the application.

Read the full incident report →

Major June 12, 2025

Site CTMS Partial System Outage

Detected by Pingoru: Jun 12, 2025, 06:24 PM UTC
Resolved: Jun 13, 2025, 01:58 PM UTC
Duration: 19h 33m

Affected: APIInsights

Timeline · 4 updates

investigating Jun 12, 2025, 06:24 PM UTC

Some users may experience a service outage with Insights and API systems. Our team is currently working to restore the service. We apologize for the inconvenience and will provide updates via the status page
identified Jun 12, 2025, 08:23 PM UTC

There is an outage with our hosting provider causing users to experience a service outage with Insights and API systems. We apologize for the inconvenience and will provide updates via the status page
monitoring Jun 12, 2025, 08:53 PM UTC

An update has been applied and our team is continuing to monitor Insights and API status as the update rolls out. We apologize for the inconvenience and will provide updates via the status page
resolved Jun 13, 2025, 01:58 PM UTC

Primary issue was resolved around 4:49 PM EST yesterday and then affected systems took some time to catch back up.

Read the full incident report →