SignalFx US0 incident

Degraded performance - Multiple services impacted due to cloud provider outage in the region

Major Resolved View vendor source →

SignalFx US0 experienced a major incident on October 20, 2025 affecting Splunk APM Ingest and Splunk RUM API and 1 more component, lasting 15h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:21 AM UTC
Resolved
Oct 20, 2025, 11:47 PM UTC
Duration
15h 26m
Detected by Pingoru
Oct 20, 2025, 08:21 AM UTC

Affected components

Splunk APM IngestSplunk RUM APICloud IntegrationsSplunk Synthetics Monitoring RunnersDatapoint IngestSplunk APM InterfaceSplunk CloudWatch Metric StreamsSplunk Synthetics Monitoring APISplunk Observability Cloud Web InterfaceSplunk APM Monitoring MetricSets

Update timeline

  1. investigating Oct 20, 2025, 08:21 AM UTC

    Multiple Splunk Observability cloud services are impacted due to an ongoing AWS outage in the region. https://health.aws.amazon.com/health/status?path=open-issues

  2. investigating Oct 20, 2025, 03:43 PM UTC

    We are continuing to see degraded performance across all services due to ongoing AWS outage. We are not receiving Datapoints from us-east-1 AWS intermittently due the same ongoing AWS outage.

  3. investigating Oct 20, 2025, 04:16 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 20, 2025, 06:13 PM UTC

    We are continuing to see degraded performance across all services due to ongoing AWS outage. https://health.aws.amazon.com/health/status?path=open-issues

  5. identified Oct 20, 2025, 07:29 PM UTC

    We are continuing to see degraded performance across all services due to ongoing AWS outage.

  6. identified Oct 20, 2025, 08:34 PM UTC

    As AWS continues its recovery efforts in the US-EAST-1 region, users in this region may still experience intermittent issues. We are closely monitoring AWS updates and will provide additional status information as it becomes available.

  7. monitoring Oct 20, 2025, 10:13 PM UTC

    As AWS continues its recovery efforts in the US-EAST-1 region, users in this region may still experience intermittent issues. We are closely monitoring AWS updates and will provide additional status information as it becomes available.

  8. resolved Oct 20, 2025, 11:47 PM UTC

    AWS has reported that the earlier issues impacting services in the US-EAST-1 (N. Virginia) region have been fully resolved as of 3:01 PM PDT. All impacted services have returned to normal operations. Users may continue to observe minor latency or delays as AWS and dependent services complete backlog processing and return to standard performance levels. We understand the criticality of your services and appreciate your patience.