SignalFx US0 incident

Users may have issues with login into Splunk Observability and Log Observer Connect using Splunk Unified Identity

Resolved after 3 hours, affecting Splunk Observability Cloud Web Interface and Splunk Log Observer Interface, on January 14, 2026.

resolved Jan 14, 2026, 06:13 PM UTC

The incident has been resolved; however, customers may need to clear their browser cache in order to successfully log in.

Started
Jan 14, 2026, 03:12 PM UTC
Resolved
Jan 14, 2026, 06:13 PM UTC
Duration
3h
Detected by Pingoru
Jan 14, 2026, 03:12 PM UTC

Affected components

Splunk Observability Cloud Web InterfaceSplunk Log Observer Interface

Update timeline

  1. investigating Jan 14, 2026, 03:12 PM UTC

    Users login with Splunk Unified Identity may have issues accessing Splunk Observability and Log Observer.

  2. investigating Jan 14, 2026, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 14, 2026, 04:02 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 14, 2026, 04:44 PM UTC

    Splunk Unified Identity issue has been identified. This will only affect new login session using Splunk Unified Identity, existing login sessions are unaffected. A fix is in progress

  5. identified Jan 14, 2026, 05:25 PM UTC

    Teams are continuing to work diligently, and progress is being made in applying the fix.

  6. monitoring Jan 14, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 14, 2026, 06:13 PM UTC

    The incident has been resolved; however, customers may need to clear their browser cache in order to successfully log in.

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