Signable experienced a major incident on November 12, 2015, lasting 14h 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled Nov 12, 2015, 10:17 AM UTC
Unfortunately we are going to need to perform some emergency database maintenance this evening to resolve some rare performance issues that we are currently seeing. Your data is safe however you may be unable to access your account for the whole of the maintenance period.
- scheduled Nov 12, 2015, 10:00 PM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Nov 12, 2015, 11:00 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- in progress Nov 12, 2015, 11:28 PM UTC
The majority of the maintenance has been completed. Access to both the API and App has been restored. The remainder of the maintenance shouldn't affect availability of the API or App.
- monitoring Nov 13, 2015, 12:09 AM UTC
Verification is currently underway for the maintenance items.
- completed Nov 13, 2015, 12:39 AM UTC
The scheduled maintenance has been completed.