Signable incident

Emergency database maintenance

Resolved after 14 hours 22 minutes, on November 12, 2015.

completed Nov 13, 2015, 12:39 AM UTC

The scheduled maintenance has been completed.

Started
Nov 12, 2015, 10:17 AM UTC
Resolved
Nov 13, 2015, 12:39 AM UTC
Duration
14h 22m
Detected by Pingoru
Nov 12, 2015, 10:17 AM UTC

Update timeline

  1. scheduled Nov 12, 2015, 10:17 AM UTC

    Unfortunately we are going to need to perform some emergency database maintenance this evening to resolve some rare performance issues that we are currently seeing. Your data is safe however you may be unable to access your account for the whole of the maintenance period.

  2. scheduled Nov 12, 2015, 10:00 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Nov 12, 2015, 11:00 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. in progress Nov 12, 2015, 11:28 PM UTC

    The majority of the maintenance has been completed. Access to both the API and App has been restored. The remainder of the maintenance shouldn't affect availability of the API or App.

  5. monitoring Nov 13, 2015, 12:09 AM UTC

    Verification is currently underway for the maintenance items.

  6. completed Nov 13, 2015, 12:39 AM UTC

    The scheduled maintenance has been completed.

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