Sierra Wireless incident

Service Disruption Notification - MES SMS Delivery Degradation (GNOC-10671)

Notice Resolved View vendor source →

Sierra Wireless experienced a notice incident on January 4, 2026 affecting MES - SMS, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2026, 07:12 PM UTC
Resolved
Jan 05, 2026, 08:41 PM UTC
Duration
1d 1h
Detected by Pingoru
Jan 04, 2026, 07:12 PM UTC

Affected components

MES - SMS

Update timeline

  1. investigating Jan 04, 2026, 07:12 PM UTC

    The Semtech MES SMS service is currently experiencing service degradation. Customers may experience irregular SMS delivery, including inconsistent delivery times, for messages intended for this network. Our engineers are actively investigating the issue and working to restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Impact: Irregular SMS delivery and inconsistent delivery times. We will provide an update as soon as we have additional information.

  2. investigating Jan 04, 2026, 10:37 PM UTC

    Our engineers are continuing to investigate this issue while working diligently to identify the root cause and restore normal service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

  3. investigating Jan 05, 2026, 05:38 AM UTC

    Our engineers continues investigating for the root cause and working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

  4. investigating Jan 05, 2026, 01:10 PM UTC

    Our engineers are continuing to investigate the root cause and are working to restore service as quickly as possible. At this time, an estimated time for resolution is not yet available. Additional updates will be provided as more information becomes available.

  5. monitoring Jan 05, 2026, 07:34 PM UTC

    Our engineers have restored service, and we are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

  6. resolved Jan 05, 2026, 08:41 PM UTC

    We have not observed any further issues during our monitoring period. We are considering this issue resolved.