Shorthand experienced a minor incident on November 13, 2025, lasting 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 13, 2025, 09:54 AM UTC
We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.
- resolved Nov 13, 2025, 10:41 AM UTC
This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.