Shorthand Outage History

Shorthand is up right now

Shorthand had 7 outages in the last 2 years totaling 28h 43m of downtime — averaging 0.3 incidents per month.

There were 7 Shorthand outages since June 3, 2024 totaling 28h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shorthand.com

Minor February 4, 2026

Media uploads & Publishing failing

Detected by Pingoru
Feb 04, 2026, 12:45 PM UTC
Resolved
Feb 04, 2026, 02:08 PM UTC
Duration
1h 22m
Affected: Shorthand
Timeline · 4 updates
  1. investigating Feb 04, 2026, 12:45 PM UTC

    We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

  2. investigating Feb 04, 2026, 02:05 PM UTC

    This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.

  3. investigating Feb 04, 2026, 02:07 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 04, 2026, 02:08 PM UTC

    This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.

Read the full incident report →

Minor October 9, 2025

Connectivity issues

Detected by Pingoru
Oct 09, 2025, 01:59 PM UTC
Resolved
Oct 09, 2025, 05:04 PM UTC
Duration
3h 5m
Affected: Shorthand
Timeline · 6 updates
  1. investigating Oct 09, 2025, 01:59 PM UTC

    Connectivity issues A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.

  2. identified Oct 09, 2025, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 09, 2025, 03:06 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 09, 2025, 05:03 PM UTC

    This incident has been resolved.

  6. resolved Oct 09, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 22, 2025

Media uploads failing

Detected by Pingoru
May 22, 2025, 04:50 PM UTC
Resolved
May 22, 2025, 07:57 PM UTC
Duration
3h 6m
Affected: Shorthand
Timeline · 4 updates
  1. investigating May 22, 2025, 04:18 PM UTC

    We are investigating media upload failures from the Shorthand web app.

  2. monitoring May 22, 2025, 04:50 PM UTC

    The source of the failures has been identified as a partial outage with a third-party service provider. They've reported that a fix has been implemented and that results are being monitored. Image uploads are currently working in Shorthand web app but we'll continue to monitor and provide updates.

  3. monitoring May 22, 2025, 07:55 PM UTC

    This incident has been resolved.

  4. resolved May 22, 2025, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 7, 2024

Inaccessible pages from HTTPS certificate renewal failure

Detected by Pingoru
Sep 07, 2024, 12:00 AM UTC
Resolved
Sep 07, 2024, 02:00 AM UTC
Duration
2h
Timeline · 1 update
  1. resolved Sep 07, 2024, 03:48 AM UTC

    On Friday, September 6th from about 17:00 to 18:43 Pacific/UTC-07:00, pages published with Shorthand hosting were inaccessible due to an HTTPS certificate renewal failure. The issue was resolved at 18:43, at which point all affected pages became fully accessible again.

Read the full incident report →

Minor July 19, 2024

The Shorthand app is not able to send email at this time

Detected by Pingoru
Jul 19, 2024, 06:53 AM UTC
Resolved
Jul 19, 2024, 01:59 PM UTC
Duration
7h 5m
Affected: Campaign Monitor
Timeline · 2 updates
  1. investigating Jul 19, 2024, 06:53 AM UTC

    Our email service provider is currently being affected by an outage. Emails sent from the Shorthand application, including account password resets, notifications, and workspace invitations, are unavailable.

  2. resolved Jul 19, 2024, 01:59 PM UTC

    This incident has now been resolved, and emails, including account password resets, notifications, and workspace invitations, are now being processed and delivered.

Read the full incident report →

Critical June 3, 2024

Service outage

Detected by Pingoru
Jun 03, 2024, 03:16 PM UTC
Resolved
Jun 03, 2024, 04:05 PM UTC
Duration
48m
Affected: Shorthand
Timeline · 5 updates
  1. investigating Jun 03, 2024, 03:16 PM UTC

    We are investigating a general service outage of the Shorthand web app.

  2. monitoring Jun 03, 2024, 03:44 PM UTC

    We've implemented a fix to some database connectivity related errors causing the outage and are monitoring the solution.

  3. monitoring Jun 03, 2024, 03:51 PM UTC

    We are pleased to inform you that our technical team has successfully implemented a fix for the issue identified earlier. Currently, we are in the process of monitoring the system's performance to ensure stability and functionality are fully restored.

  4. monitoring Jun 03, 2024, 03:51 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 03, 2024, 04:05 PM UTC

    We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications

Read the full incident report →