Shorthand incident
A few users experiencing Shorthand is currently unavailable. Please try again in a few minutes.
Resolved after 4 hours 3 minutes, affecting Shorthand, on January 24, 2022.
A web application firewall rule was wrongly detecting some normal user editor actions and blocking them in some rare cases in certain story content. The rule was fixed at 11:33 pm Tuesday 24th January UTC time. We are updating our internal firewall procedures to prevent a similar incident from occurring in the future.
Affected components
Update timeline
- investigating Jan 24, 2022, 10:20 PM UTC
A few users are experiencing a banner error showing "Shorthand is currently unavailable. Please try again in a few minutes". We are currently investigating the issue.
- identified Jan 25, 2022, 12:17 AM UTC
We've found an issue related to our firewall and have put in a fix and are monitoring the solution.
- identified Jan 25, 2022, 02:10 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 25, 2022, 02:24 AM UTC
A web application firewall rule was wrongly detecting some normal user editor actions and blocking them in some rare cases in certain story content. The rule was fixed at 11:33 pm Tuesday 24th January UTC time. We are updating our internal firewall procedures to prevent a similar incident from occurring in the future.
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