Resolved after 48 minutes, affecting Shorthand, on June 3, 2024.
We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications
Affected components
Update timeline
- investigating Jun 03, 2024, 03:16 PM UTC
We are investigating a general service outage of the Shorthand web app.
- monitoring Jun 03, 2024, 03:44 PM UTC
We've implemented a fix to some database connectivity related errors causing the outage and are monitoring the solution.
- monitoring Jun 03, 2024, 03:51 PM UTC
We are pleased to inform you that our technical team has successfully implemented a fix for the issue identified earlier. Currently, we are in the process of monitoring the system's performance to ensure stability and functionality are fully restored.
- monitoring Jun 03, 2024, 03:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2024, 04:05 PM UTC
We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications
Your product runs on more than Shorthand
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services