SHOPLINE Outage History

SHOPLINE is up right now

SHOPLINE had 7 outages in the last 2 years totaling 67h 56m of downtime — averaging 0.3 incidents per month.

There were 7 SHOPLINE outages since October 20, 2025 totaling 67h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shoplineapp.com

Major July 22, 2026

[All Region] 商品前台無法穩定載入

Detected by Pingoru
Jul 22, 2026, 03:09 AM UTC
Resolved
Jul 22, 2026, 04:30 AM UTC
Duration
1h 21m
Affected: SHOPLINE EC Storefront
Timeline · 7 updates
  1. identified Jul 22, 2026, 03:09 AM UTC

    目前偵測到商品前的的商品列表頁面無法穩定成功載入，會出現 404 畫面，SHOPLINE 團隊加速修復中。

  2. identified Jul 22, 2026, 03:09 AM UTC

    We are continuing to work on a fix for this issue.

  3. investigating Jul 22, 2026, 03:13 AM UTC

    We are currently investigating this issue.

  4. monitoring Jul 22, 2026, 03:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 22, 2026, 03:29 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jul 22, 2026, 04:05 AM UTC

    預期已全數恢復，技術團隊持續監控中。

  7. resolved Jul 22, 2026, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

[All Region][Third-party Integration] Facebook 無法串接粉絲專頁

Detected by Pingoru
Jul 01, 2026, 06:41 AM UTC
Resolved
Jul 03, 2026, 03:03 AM UTC
Duration
1d 20h
Affected: Facebook
Timeline · 2 updates
  1. identified Jul 01, 2026, 06:41 AM UTC

    時間：2026/07/01 中午起 受影響條件：店家串接「第三方服務 > Facebook > 社群銷售 > Facebook 粉絲專頁」時失敗 造成影響：無法完成 Facebook 粉絲專頁串接，畫面顯示「發生錯誤，請再試一次」/ “something went wrong, please try again.” 目前判斷主因為 Meta 接口不穩，影響商店後台串接 Facebook 粉絲專頁，我們將持續與 Meta 跟進問題原因。

  2. resolved Jul 03, 2026, 03:03 AM UTC

    問題已修復，不預期再有任何店家因為這個 root cause 無法串接新的 FB 粉絲頁，接下來會繼續與 Meta 釐清為何 Meta 底層邏輯改動

Read the full incident report →

Minor June 8, 2026

[TW] [全家超取] 因全家服務不穩，目前執行出貨、列印標籤功能受限

Detected by Pingoru
Jun 08, 2026, 03:04 AM UTC
Resolved
Jun 08, 2026, 04:54 AM UTC
Duration
1h 50m
Affected: [TW] Family Mart 全家 B2C 大宗寄件[TW] Family Mart 全家 C2C 交貨便
Timeline · 2 updates
  1. identified Jun 08, 2026, 03:04 AM UTC

    目前因全家端系統設備異常，導致部分店家執行出貨及列印標籤功能受限。 已於第一時間回報全家團隊，全家端正全力搶修排除中。如有最新進度，我們將隨時於此頁面更新。

  2. resolved Jun 08, 2026, 04:54 AM UTC

    全家端已修復，目前執行出貨、列印標籤功能正常運作

Read the full incident report →

Minor May 12, 2026

[TW ][物流] 7-11 超商取貨服務故障

Detected by Pingoru
May 12, 2026, 06:54 AM UTC
Resolved
May 12, 2026, 07:20 AM UTC
Duration
25m
Affected: [TW] 7-11 B2C 大宗寄件[TW] 7-11 C2C 交貨便[TW] 7-11 跨境物流
Timeline · 2 updates
  1. identified May 12, 2026, 06:54 AM UTC

    統一數網通知超商主機異常，目前正在搶修。

  2. resolved May 12, 2026, 07:20 AM UTC

    統一數網回覆超商主機已恢復，超取服務正常運作

Read the full incident report →

Minor April 17, 2026

[TW][SL Logistics] 新竹物流暫停服務中

Detected by Pingoru
Apr 17, 2026, 01:30 AM UTC
Resolved
Apr 17, 2026, 05:00 PM UTC
Duration
15h 30m
Affected: [TW] SHOPLINE Logistics
Timeline · 4 updates
  1. identified Apr 17, 2026, 01:46 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev

  2. identified Apr 17, 2026, 01:55 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev 目前密切與新竹物流保持聯繫，若功能恢復再行通知。

  3. identified Apr 17, 2026, 10:32 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 因新竹物流修復時間未定，需依新竹物流為主，若有緊急出貨需求，建議先改由其他合作貨運業者配送，謝謝

  4. resolved Apr 18, 2026, 12:56 AM UTC

    接獲新竹物流通知，執行出貨功能已恢復。

Read the full incident report →

Minor December 5, 2025

[All Region][Storefront] 部分商店前台受到網域商 cloudflare 影響，可能導致前台無法進入

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 09:24 AM UTC
Duration
12m
Affected: SHOPLINE EC Storefront
Timeline · 2 updates
  1. identified Dec 05, 2025, 09:12 AM UTC

    使用 cloudflare 網域代管的店家，可能因 cloudflare 此第三方問題，導致商店前台無法進入 參考：https://www.cloudflarestatus.com/

  2. resolved Dec 05, 2025, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

[All Region] 部分功能受 AWS 區域異常影響

Detected by Pingoru
Oct 20, 2025, 08:22 AM UTC
Resolved
Oct 20, 2025, 12:37 PM UTC
Duration
4h 15m
Affected: SHOPLINE Admin Panel
Timeline · 2 updates
  1. identified Oct 20, 2025, 08:22 AM UTC

    目前我們觀測到部分功能無法運作，如無法發送報表信件、訂單狀態通知信等，原因為 AWS 美國東部（us-east-1）區域 正在發生服務異常。團隊已啟動內部事件應變機制，並持續追蹤 AWS 修復進度。 請參考 https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 12:37 PM UTC

    於 18:00 後服務恢復正常。

Read the full incident report →