SHOPLINE incident

[All Region] 部分功能受 AWS 區域異常影響

Minor Resolved View vendor source →

SHOPLINE experienced a minor incident on October 20, 2025 affecting SHOPLINE Admin Panel, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:22 AM UTC
Resolved
Oct 20, 2025, 12:37 PM UTC
Duration
4h 15m
Detected by Pingoru
Oct 20, 2025, 08:22 AM UTC

Affected components

SHOPLINE Admin Panel

Update timeline

  1. identified Oct 20, 2025, 08:22 AM UTC

    目前我們觀測到部分功能無法運作，如無法發送報表信件、訂單狀態通知信等，原因為 AWS 美國東部（us-east-1）區域 正在發生服務異常。團隊已啟動內部事件應變機制，並持續追蹤 AWS 修復進度。 請參考 https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 12:37 PM UTC

    於 18:00 後服務恢復正常。