SHOPLINE Outage History

SHOPLINE degraded · 1 active incident View live status →

Pingoru has recorded 50 incidents for SHOPLINE: 8 in the last 12 months and 1 in the last 90 days.

Source: status.shoplineapp.com

50incidents recorded
8last 12 months
1last 90 days
9 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct43%
Pingoru began tracking SHOPLINE in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026116 of 720 (2%)
May 202610 of 744 (0%)
June 202612 of 720 (0%)
July 2026246 of 744 (6%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 20261220 of 516 (43%)

Incidents, newest first

Major July 22, 2026 [All Region] 商品前台無法穩定載入 1h 21m SHOPLINE EC Storefront

Started Jul 22, 2026, 03:09 AM UTC· resolved Jul 22, 2026, 04:30 AM UTC

  1. identified Jul 22, 2026, 03:09 AM UTC

    目前偵測到商品前的的商品列表頁面無法穩定成功載入，會出現 404 畫面，SHOPLINE 團隊加速修復中。

  2. identified Jul 22, 2026, 03:09 AM UTC

    We are continuing to work on a fix for this issue.

  3. investigating Jul 22, 2026, 03:13 AM UTC

    We are currently investigating this issue.

  4. monitoring Jul 22, 2026, 03:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 22, 2026, 03:29 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jul 22, 2026, 04:05 AM UTC

    預期已全數恢復，技術團隊持續監控中。

  7. resolved Jul 22, 2026, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026 [All Region][Third-party Integration] Facebook 無法串接粉絲專頁 1d 20h Facebook

Started Jul 01, 2026, 06:41 AM UTC· resolved Jul 03, 2026, 03:03 AM UTC

  1. identified Jul 01, 2026, 06:41 AM UTC

    時間：2026/07/01 中午起 受影響條件：店家串接「第三方服務 > Facebook > 社群銷售 > Facebook 粉絲專頁」時失敗 造成影響：無法完成 Facebook 粉絲專頁串接，畫面顯示「發生錯誤，請再試一次」/ “something went wrong, please try again.” 目前判斷主因為 Meta 接口不穩，影響商店後台串接 Facebook 粉絲專頁，我們將持續與 Meta 跟進問題原因。

  2. resolved Jul 03, 2026, 03:03 AM UTC

    問題已修復，不預期再有任何店家因為這個 root cause 無法串接新的 FB 粉絲頁，接下來會繼續與 Meta 釐清為何 Meta 底層邏輯改動

Read the full incident report →

Minor June 8, 2026 [TW] [全家超取] 因全家服務不穩，目前執行出貨、列印標籤功能受限 1h 50m [TW] Family Mart 全家 B2C 大宗寄件, [TW] Family Mart 全家 C2C 交貨便

Started Jun 08, 2026, 03:04 AM UTC· resolved Jun 08, 2026, 04:54 AM UTC

  1. identified Jun 08, 2026, 03:04 AM UTC

    目前因全家端系統設備異常，導致部分店家執行出貨及列印標籤功能受限。 已於第一時間回報全家團隊，全家端正全力搶修排除中。如有最新進度，我們將隨時於此頁面更新。

  2. resolved Jun 08, 2026, 04:54 AM UTC

    全家端已修復，目前執行出貨、列印標籤功能正常運作

Read the full incident report →

Minor May 12, 2026 [TW ][物流] 7-11 超商取貨服務故障 25m [TW] 7-11 B2C 大宗寄件, [TW] 7-11 C2C 交貨便, [TW] 7-11 跨境物流

Started May 12, 2026, 06:54 AM UTC· resolved May 12, 2026, 07:20 AM UTC

  1. identified May 12, 2026, 06:54 AM UTC

    統一數網通知超商主機異常，目前正在搶修。

  2. resolved May 12, 2026, 07:20 AM UTC

    統一數網回覆超商主機已恢復，超取服務正常運作

Read the full incident report →

Minor April 17, 2026 [TW][SL Logistics] 新竹物流暫停服務中 15h 30m [TW] SHOPLINE Logistics

Started Apr 17, 2026, 01:30 AM UTC· resolved Apr 17, 2026, 05:00 PM UTC

  1. identified Apr 17, 2026, 01:46 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev

  2. identified Apr 17, 2026, 01:55 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev 目前密切與新竹物流保持聯繫，若功能恢復再行通知。

  3. identified Apr 17, 2026, 10:32 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 因新竹物流修復時間未定，需依新竹物流為主，若有緊急出貨需求，建議先改由其他合作貨運業者配送，謝謝

  4. resolved Apr 18, 2026, 12:56 AM UTC

    接獲新竹物流通知，執行出貨功能已恢復。

Read the full incident report →

Minor December 5, 2025 [All Region][Storefront] 部分商店前台受到網域商 cloudflare 影響，可能導致前台無法進入 12m SHOPLINE EC Storefront

Started Dec 05, 2025, 09:12 AM UTC· resolved Dec 05, 2025, 09:24 AM UTC

  1. identified Dec 05, 2025, 09:12 AM UTC

    使用 cloudflare 網域代管的店家，可能因 cloudflare 此第三方問題，導致商店前台無法進入 參考：https://www.cloudflarestatus.com/

  2. resolved Dec 05, 2025, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 [All Region] 部分功能受 AWS 區域異常影響 4h 15m SHOPLINE Admin Panel

Started Oct 20, 2025, 08:22 AM UTC· resolved Oct 20, 2025, 12:37 PM UTC

  1. identified Oct 20, 2025, 08:22 AM UTC

    目前我們觀測到部分功能無法運作，如無法發送報表信件、訂單狀態通知信等，原因為 AWS 美國東部（us-east-1）區域 正在發生服務異常。團隊已啟動內部事件應變機制，並持續追蹤 AWS 修復進度。 請參考 https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 12:37 PM UTC

    於 18:00 後服務恢復正常。

Read the full incident report →

Minor May 6, 2025 [All Region] 新建商品機率性無法正常開啟 4h 23m SHOPLINE EC Storefront

Started May 06, 2025, 11:20 AM UTC· resolved May 06, 2025, 03:43 PM UTC

  1. identified May 06, 2025, 11:48 AM UTC

    今日（5/6）17:30–19:30 間所建立的商品，可能出現機率性無法正常開啟的情況，目前團隊已著手確認與修復中。 若您發現商品無法開啟，建議可先刪除後重新建立作為暫時解法。 造成您的不便，敬請見諒。如有進一步進展，我們將隨時更新公告內容。

  2. identified May 06, 2025, 11:48 AM UTC

    今日（5/6）17:30–19:30 間所建立的商品，可能出現機率性無法正常開啟的情況，目前團隊已著手確認與修復中。 若您發現商品無法開啟，建議可先刪除後重新建立作為暫時解法。 造成您的不便，敬請見諒。如有進一步進展，我們將隨時更新公告內容。

  3. resolved May 06, 2025, 03:43 PM UTC

    問題已解決。

Read the full incident report →

Minor April 15, 2025 [All Region][Admin] 商店前後台目前連線異常，可能有無法進入狀況 1h 38m SHOPLINE EC Storefront, SHOPLINE Admin Panel

Started Apr 15, 2025, 08:21 AM UTC· resolved Apr 15, 2025, 10:00 AM UTC

  1. identified Apr 15, 2025, 08:21 AM UTC

    商店後台目前連線異常，可能有無法進入狀況，技術團隊排查中

  2. resolved Apr 15, 2025, 10:00 AM UTC

    已於 16:20 排除問題，目前系統正常運作。

Read the full incident report →

Minor March 10, 2025 [TW] [新竹物流] 配送狀態未及時更新 1h 51m [TW] SHOPLINE Logistics

Started Mar 10, 2025, 02:34 AM UTC· resolved Mar 10, 2025, 04:25 AM UTC

  1. identified Mar 10, 2025, 02:34 AM UTC

    目前技術團隊正在與第三方確認問題。

  2. resolved Mar 10, 2025, 04:25 AM UTC

    新竹物流將於今日陸續完成狀態回補更新。

Read the full incident report →

Minor March 7, 2025 [All Region][Admin] 商店後台目前連線異常，可能有無法進入狀況 29m SHOPLINE Admin Panel

Started Mar 07, 2025, 06:24 AM UTC· resolved Mar 07, 2025, 06:54 AM UTC

  1. identified Mar 07, 2025, 06:24 AM UTC

    商店後台目前連線異常，可能有無法進入狀況

  2. resolved Mar 07, 2025, 06:54 AM UTC

    目前皆已可正常使用，如有其他問題，請聯絡線上顧問。

Read the full incident report →

Minor March 6, 2025 [TW] [新竹物流、全家冷凍、黑貓快速到店] 目前匯出托運單、寄貨標籤速度緩慢 45m [TW] SHOPLINE Logistics

Started Mar 06, 2025, 02:25 AM UTC· resolved Mar 06, 2025, 03:10 AM UTC

  1. identified Mar 06, 2025, 02:25 AM UTC

    目前托運單、寄貨標籤匯出作業回應速度緩慢，技術團隊正在緊急排除問題中。

  2. resolved Mar 06, 2025, 03:39 AM UTC

    3/6 11:10 目前托運單、寄貨標籤匯出作業緩慢的問題已排除，功能正常運行中。

Read the full incident report →

Minor March 5, 2025 [All Region][Admin] 商店後台 [Shoplytics 數據分析中心] 系統優化升級中，目前暫停提供服務 4h 57m SHOPLINE Shoplytics

Started Mar 05, 2025, 06:03 PM UTC· resolved Mar 05, 2025, 11:00 PM UTC

  1. identified Mar 05, 2025, 06:03 PM UTC

    目前商店後台Shoplytics 數據分析中心系統優化升級中，故暫停提供服務中，請稍後再試。

  2. resolved Mar 06, 2025, 12:16 AM UTC

    目前 Shoplytics 數據分析中心已恢復服務。

Read the full incident report →

Minor December 27, 2024 [All Region][Admin] 商店後台受部分防毒軟體影響，可能有開啟緩慢或無法進入之情形 5h 15m SHOPLINE Admin Panel

Started Dec 27, 2024, 02:59 AM UTC· resolved Dec 27, 2024, 08:14 AM UTC

  1. identified Dec 27, 2024, 02:59 AM UTC

    商店後台受部分防毒軟體影響，若有使用防毒軟體，可能導致商店後台開啟緩慢等問題，如有發現此情況，請聯絡線上顧問協助排查狀況。

  2. identified Dec 27, 2024, 03:02 AM UTC

    已向防毒軟體單位申訴。

  3. monitoring Dec 27, 2024, 03:34 AM UTC

    防毒軟體回報誤判，防毒軟體資料庫逐步更新中，無法進入的狀況將會在一段時間內被解決。

  4. resolved Dec 27, 2024, 08:14 AM UTC

    已排除問題

Read the full incident report →

Minor November 4, 2024 [TW][黑貓宅配] 目前執行出貨速度緩慢 5h 40m [TW] T-cat 黑貓宅急便

Started Nov 04, 2024, 02:49 AM UTC· resolved Nov 04, 2024, 08:30 AM UTC

  1. identified Nov 04, 2024, 02:49 AM UTC

    目前執行出貨回應速度緩慢，技術團隊正在請第三方物流協助排除問題。

  2. resolved Nov 05, 2024, 03:11 AM UTC

    11/4 16:30 執行出貨緩慢的問題已經排除，功能正常運作。

Read the full incident report →

Minor October 24, 2024 [TW][全家超取] 無法列印寄貨標籤 20m [TW] Family Mart 全家 B2C 大宗寄件, [TW] Family Mart 全家 C2C 交貨便

Started Oct 24, 2024, 01:40 AM UTC· resolved Oct 24, 2024, 02:01 AM UTC

  1. identified Oct 24, 2024, 01:40 AM UTC

    自 07:30 開始全家超取無法列印寄貨標籤，目前正在請全家盡快排除問題

  2. resolved Oct 24, 2024, 02:01 AM UTC

    09:50 全家端已經排除問題，功能恢復正常

Read the full incident report →