SHOPLINE Outage History

SHOPLINE degraded · 1 active incident View live status →

SHOPLINE had 16 outages in the last 2 years totaling 93h 18m of downtime, averaging 0.7 incidents per month.

There were 16 SHOPLINE outages since October 24, 2024 totaling 93h 18m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.shoplineapp.com

Major July 22, 2026

[All Region] 商品前台無法穩定載入

Detected by Pingoru
Jul 22, 2026, 03:09 AM UTC
Resolved
Jul 22, 2026, 04:30 AM UTC
Duration
1h 21m
Affected: SHOPLINE EC Storefront
Timeline · 7 updates
  1. identified Jul 22, 2026, 03:09 AM UTC

    目前偵測到商品前的的商品列表頁面無法穩定成功載入，會出現 404 畫面，SHOPLINE 團隊加速修復中。

  2. identified Jul 22, 2026, 03:09 AM UTC

    We are continuing to work on a fix for this issue.

  3. investigating Jul 22, 2026, 03:13 AM UTC

    We are currently investigating this issue.

  4. monitoring Jul 22, 2026, 03:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 22, 2026, 03:29 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jul 22, 2026, 04:05 AM UTC

    預期已全數恢復，技術團隊持續監控中。

  7. resolved Jul 22, 2026, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

[All Region][Third-party Integration] Facebook 無法串接粉絲專頁

Detected by Pingoru
Jul 01, 2026, 06:41 AM UTC
Resolved
Jul 03, 2026, 03:03 AM UTC
Duration
1d 20h
Affected: Facebook
Timeline · 2 updates
  1. identified Jul 01, 2026, 06:41 AM UTC

    時間：2026/07/01 中午起 受影響條件：店家串接「第三方服務 > Facebook > 社群銷售 > Facebook 粉絲專頁」時失敗 造成影響：無法完成 Facebook 粉絲專頁串接，畫面顯示「發生錯誤，請再試一次」/ “something went wrong, please try again.” 目前判斷主因為 Meta 接口不穩，影響商店後台串接 Facebook 粉絲專頁，我們將持續與 Meta 跟進問題原因。

  2. resolved Jul 03, 2026, 03:03 AM UTC

    問題已修復，不預期再有任何店家因為這個 root cause 無法串接新的 FB 粉絲頁，接下來會繼續與 Meta 釐清為何 Meta 底層邏輯改動

Read the full incident report →

Minor June 8, 2026

[TW] [全家超取] 因全家服務不穩，目前執行出貨、列印標籤功能受限

Detected by Pingoru
Jun 08, 2026, 03:04 AM UTC
Resolved
Jun 08, 2026, 04:54 AM UTC
Duration
1h 50m
Affected: [TW] Family Mart 全家 B2C 大宗寄件[TW] Family Mart 全家 C2C 交貨便
Timeline · 2 updates
  1. identified Jun 08, 2026, 03:04 AM UTC

    目前因全家端系統設備異常，導致部分店家執行出貨及列印標籤功能受限。 已於第一時間回報全家團隊，全家端正全力搶修排除中。如有最新進度，我們將隨時於此頁面更新。

  2. resolved Jun 08, 2026, 04:54 AM UTC

    全家端已修復，目前執行出貨、列印標籤功能正常運作

Read the full incident report →

Minor May 12, 2026

[TW ][物流] 7-11 超商取貨服務故障

Detected by Pingoru
May 12, 2026, 06:54 AM UTC
Resolved
May 12, 2026, 07:20 AM UTC
Duration
25m
Affected: [TW] 7-11 B2C 大宗寄件[TW] 7-11 C2C 交貨便[TW] 7-11 跨境物流
Timeline · 2 updates
  1. identified May 12, 2026, 06:54 AM UTC

    統一數網通知超商主機異常，目前正在搶修。

  2. resolved May 12, 2026, 07:20 AM UTC

    統一數網回覆超商主機已恢復，超取服務正常運作

Read the full incident report →

Minor April 17, 2026

[TW][SL Logistics] 新竹物流暫停服務中

Detected by Pingoru
Apr 17, 2026, 01:30 AM UTC
Resolved
Apr 17, 2026, 05:00 PM UTC
Duration
15h 30m
Affected: [TW] SHOPLINE Logistics
Timeline · 4 updates
  1. identified Apr 17, 2026, 01:46 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev

  2. identified Apr 17, 2026, 01:55 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 參考：https://hctweb.quiet-glade-bc87.workers.dev 目前密切與新竹物流保持聯繫，若功能恢復再行通知。

  3. identified Apr 17, 2026, 10:32 AM UTC

    經新竹物流方通知其系統異常，目前無法執行訂單出貨、查詢貨態等操作。 因新竹物流修復時間未定，需依新竹物流為主，若有緊急出貨需求，建議先改由其他合作貨運業者配送，謝謝

  4. resolved Apr 18, 2026, 12:56 AM UTC

    接獲新竹物流通知，執行出貨功能已恢復。

Read the full incident report →

Minor December 5, 2025

[All Region][Storefront] 部分商店前台受到網域商 cloudflare 影響，可能導致前台無法進入

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 09:24 AM UTC
Duration
12m
Affected: SHOPLINE EC Storefront
Timeline · 2 updates
  1. identified Dec 05, 2025, 09:12 AM UTC

    使用 cloudflare 網域代管的店家，可能因 cloudflare 此第三方問題，導致商店前台無法進入 參考：https://www.cloudflarestatus.com/

  2. resolved Dec 05, 2025, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

[All Region] 部分功能受 AWS 區域異常影響

Detected by Pingoru
Oct 20, 2025, 08:22 AM UTC
Resolved
Oct 20, 2025, 12:37 PM UTC
Duration
4h 15m
Affected: SHOPLINE Admin Panel
Timeline · 2 updates
  1. identified Oct 20, 2025, 08:22 AM UTC

    目前我們觀測到部分功能無法運作，如無法發送報表信件、訂單狀態通知信等，原因為 AWS 美國東部（us-east-1）區域 正在發生服務異常。團隊已啟動內部事件應變機制，並持續追蹤 AWS 修復進度。 請參考 https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 12:37 PM UTC

    於 18:00 後服務恢復正常。

Read the full incident report →

Minor May 6, 2025

[All Region] 新建商品機率性無法正常開啟

Detected by Pingoru
May 06, 2025, 11:20 AM UTC
Resolved
May 06, 2025, 03:43 PM UTC
Duration
4h 23m
Affected: SHOPLINE EC Storefront
Timeline · 3 updates
  1. identified May 06, 2025, 11:48 AM UTC

    今日（5/6）17:30–19:30 間所建立的商品，可能出現機率性無法正常開啟的情況，目前團隊已著手確認與修復中。 若您發現商品無法開啟，建議可先刪除後重新建立作為暫時解法。 造成您的不便，敬請見諒。如有進一步進展，我們將隨時更新公告內容。

  2. identified May 06, 2025, 11:48 AM UTC

    今日（5/6）17:30–19:30 間所建立的商品，可能出現機率性無法正常開啟的情況，目前團隊已著手確認與修復中。 若您發現商品無法開啟，建議可先刪除後重新建立作為暫時解法。 造成您的不便，敬請見諒。如有進一步進展，我們將隨時更新公告內容。

  3. resolved May 06, 2025, 03:43 PM UTC

    問題已解決。

Read the full incident report →

Minor April 15, 2025

[All Region][Admin] 商店前後台目前連線異常，可能有無法進入狀況

Detected by Pingoru
Apr 15, 2025, 08:21 AM UTC
Resolved
Apr 15, 2025, 10:00 AM UTC
Duration
1h 38m
Affected: SHOPLINE EC StorefrontSHOPLINE Admin Panel
Timeline · 2 updates
  1. identified Apr 15, 2025, 08:21 AM UTC

    商店後台目前連線異常，可能有無法進入狀況，技術團隊排查中

  2. resolved Apr 15, 2025, 10:00 AM UTC

    已於 16:20 排除問題，目前系統正常運作。

Read the full incident report →

Minor March 10, 2025

[TW] [新竹物流] 配送狀態未及時更新

Detected by Pingoru
Mar 10, 2025, 02:34 AM UTC
Resolved
Mar 10, 2025, 04:25 AM UTC
Duration
1h 51m
Affected: [TW] SHOPLINE Logistics
Timeline · 2 updates
  1. identified Mar 10, 2025, 02:34 AM UTC

    目前技術團隊正在與第三方確認問題。

  2. resolved Mar 10, 2025, 04:25 AM UTC

    新竹物流將於今日陸續完成狀態回補更新。

Read the full incident report →

Minor March 6, 2025

[TW] [新竹物流、全家冷凍、黑貓快速到店] 目前匯出托運單、寄貨標籤速度緩慢

Detected by Pingoru
Mar 06, 2025, 02:25 AM UTC
Resolved
Mar 06, 2025, 03:10 AM UTC
Duration
45m
Affected: [TW] SHOPLINE Logistics
Timeline · 2 updates
  1. identified Mar 06, 2025, 02:25 AM UTC

    目前托運單、寄貨標籤匯出作業回應速度緩慢，技術團隊正在緊急排除問題中。

  2. resolved Mar 06, 2025, 03:39 AM UTC

    3/6 11:10 目前托運單、寄貨標籤匯出作業緩慢的問題已排除，功能正常運行中。

Read the full incident report →

Minor March 5, 2025

[All Region][Admin] 商店後台 [Shoplytics 數據分析中心] 系統優化升級中，目前暫停提供服務

Detected by Pingoru
Mar 05, 2025, 06:03 PM UTC
Resolved
Mar 05, 2025, 11:00 PM UTC
Duration
4h 57m
Affected: SHOPLINE Shoplytics
Timeline · 2 updates
  1. identified Mar 05, 2025, 06:03 PM UTC

    目前商店後台Shoplytics 數據分析中心系統優化升級中，故暫停提供服務中，請稍後再試。

  2. resolved Mar 06, 2025, 12:16 AM UTC

    目前 Shoplytics 數據分析中心已恢復服務。

Read the full incident report →

Minor December 27, 2024

[All Region][Admin] 商店後台受部分防毒軟體影響，可能有開啟緩慢或無法進入之情形

Detected by Pingoru
Dec 27, 2024, 02:59 AM UTC
Resolved
Dec 27, 2024, 08:14 AM UTC
Duration
5h 15m
Affected: SHOPLINE Admin Panel
Timeline · 4 updates
  1. identified Dec 27, 2024, 02:59 AM UTC

    商店後台受部分防毒軟體影響，若有使用防毒軟體，可能導致商店後台開啟緩慢等問題，如有發現此情況，請聯絡線上顧問協助排查狀況。

  2. identified Dec 27, 2024, 03:02 AM UTC

    已向防毒軟體單位申訴。

  3. monitoring Dec 27, 2024, 03:34 AM UTC

    防毒軟體回報誤判，防毒軟體資料庫逐步更新中，無法進入的狀況將會在一段時間內被解決。

  4. resolved Dec 27, 2024, 08:14 AM UTC

    已排除問題

Read the full incident report →

Minor November 4, 2024

[TW][黑貓宅配] 目前執行出貨速度緩慢

Detected by Pingoru
Nov 04, 2024, 02:49 AM UTC
Resolved
Nov 04, 2024, 08:30 AM UTC
Duration
5h 40m
Affected: [TW] T-cat 黑貓宅急便
Timeline · 2 updates
  1. identified Nov 04, 2024, 02:49 AM UTC

    目前執行出貨回應速度緩慢，技術團隊正在請第三方物流協助排除問題。

  2. resolved Nov 05, 2024, 03:11 AM UTC

    11/4 16:30 執行出貨緩慢的問題已經排除，功能正常運作。

Read the full incident report →

Minor October 24, 2024

[TW][全家超取] 無法列印寄貨標籤

Detected by Pingoru
Oct 24, 2024, 01:40 AM UTC
Resolved
Oct 24, 2024, 02:01 AM UTC
Duration
20m
Affected: [TW] Family Mart 全家 B2C 大宗寄件[TW] Family Mart 全家 C2C 交貨便
Timeline · 2 updates
  1. identified Oct 24, 2024, 01:40 AM UTC

    自 07:30 開始全家超取無法列印寄貨標籤，目前正在請全家盡快排除問題

  2. resolved Oct 24, 2024, 02:01 AM UTC

    09:50 全家端已經排除問題，功能恢復正常

Read the full incident report →