Shopfront incident

Office Internet Outage

Resolved after 6 hours 41 minutes, affecting Support, on March 25, 2022.

investigating Mar 25, 2022, 01:33 AM UTC

Our office is currently experiencing an internet outage, support will be delayed. We highly suggest emailing any support requests instead of calling. We’re waiting on an update from our ISP for impact duration. The POS and all applications are not affected by this.

Started
Mar 25, 2022, 01:33 AM UTC
Resolved
Mar 25, 2022, 08:14 AM UTC
Duration
6h 41m
Detected by Pingoru
Mar 25, 2022, 01:33 AM UTC

Affected components

Support

Update timeline

  1. investigating Mar 25, 2022, 01:33 AM UTC

    Our office is currently experiencing an internet outage, support will be delayed. We highly suggest emailing any support requests instead of calling. We’re waiting on an update from our ISP for impact duration. The POS and all applications are not affected by this.

  2. resolved Mar 25, 2022, 08:14 AM UTC

    This incident has been resolved.

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