Shock Hosting Outage History

Type: Incident Duration: 1 hour and 1 minute Affected Components: New York Sep 8, 09:33:00 GMT+0 - Investigating - We are currently investigating an outage with NY-S4; it appears to be refusing to power up, so the DC tech will be investigating further. Sep 8, 10:34:00 GMT+0 - Resolved - The machine's power cables were reseated, and it is now booting up. All services should be back online.

Type: Incident Duration: 19 minutes Affected Components: Chicago Sep 2, 15:42:33 GMT+0 - Identified - PDU-B in our West Chicago rack is currently experiencing failures, causing intermittent power; replacement is being arranged. Sep 2, 16:01:14 GMT+0 - Resolved - The PDU has been replaced; all affected services should be back online.

Type: Incident Duration: 48 minutes Affected Components: Frankfurt Sep 1, 11:06:04 GMT+0 - Investigating - We are aware of an outage in Frankfurt and are investigating the cause. Sep 1, 11:54:33 GMT+0 - Resolved - Our datacenter provider claimed they had not received our monthly rent payment, but after we provided proof, they located the payment and restored our service.

Type: Maintenance Duration: 1 hour Affected Components: Frankfurt Aug 25, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 25, 14:00:00 GMT+0 - Identified - On Monday, August 25th, at approximately 4:00 PM CEST (GMT +2) we will be upgrading the memory capacity of the DE-K1 VPS node in Frankfurt. Unfortunately, the node needs to be removed from the server cabinet to perform the upgrade, so we expect about 30 to 60 minutes of downtime for this task to be completed. Please let us know if you have any questions or concerns. Aug 25, 14:00:01 GMT+0 - Identified - Maintenance is now in progress